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PRIVACY POLICY

Privacy Policy – Skincare Hub

Last Updated: 2025

This Privacy Policy describes how Skincare Hub (“we,” “us,” or “our”) collects, uses, and discloses your Personal Data when you visit or make a purchase from our website at [Your Website URL]. We are committed to protecting your privacy in compliance with the UAE Federal Data Protection Law.

1. Definitions

  • Personal Data: Any data related to an identified natural person or a person who can be identified directly or indirectly. This includes, but is not limited to, names, email addresses, phone numbers, and payment information.
  • Processing: Any operation performed on Personal Data, such as collection, recording, storage, and use.
  • Data Subject: The individual to whom the Personal Data relates (i.e., you, our customer).

2. Information We Collect

When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse our site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to us, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information.”

When you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including:

  • Contact Information: Your name, billing address, shipping address, email address, and phone number.
  • Payment Information: Your credit card details, bank account number, or other payment details. Note: We do not store full credit card details on our servers. All payment transactions are processed securely by a third-party payment gateway [Mention your payment gateway, e.g., Stripe, Checkout.com, etc.].
  • Account Information: If you create an account, we collect your username and password.

We refer to this information as “Order Information.”

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Your Orders: We use your Order Information to process your payments, arrange for shipping, and provide you with invoices and order confirmations.
  • To Communicate With You: We use your contact information to communicate with you about your order, respond to inquiries, and provide customer support.
  • To Improve Our Website: We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (e.g., by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing campaigns).
  • For Marketing Purposes: With your consent, we may use your information to send you marketing communications, newsletters, or promotional offers about our products and services. You have the right to withdraw your consent at any time.

4. Legal Basis for Processing Personal Data

We process your Personal Data based on one or more of the following legal grounds, in accordance with the UAE Federal Data Protection Law:

  • Consent: When you provide your consent for specific processing activities (e.g., subscribing to our newsletter). You have the right to withdraw your consent at any time.
  • Contract: When processing is necessary to fulfill a contract with you (e.g., processing your order and shipping products to you).
  • Legal Obligation: When processing is necessary to comply with a legal obligation (e.g., for tax or fraud prevention purposes).
  • Legitimate Interests: When processing is necessary for our legitimate interests and does not override your fundamental rights and freedoms (e.g., improving our website, preventing fraud).

5. Sharing Your Personal Data

We may share your Personal Data with third parties to help us fulfill the purposes described above. For example:

  • Service Providers: We share your Order Information with shipping companies ([e.g., Aramex, Emirates Post]) to deliver your products and with our third-party payment gateway to process your payments.
  • Analytics Providers: We use Google Analytics to understand how our customers use the site. You can read more about how Google uses your Personal Data here: [Link to Google’s Privacy Policy].
  • Legal Compliance: We may also share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

6. Your Data Protection Rights

Under the UAE Federal Data Protection Law, you have several rights regarding your Personal Data, including:

  • The Right to Request Access: You have the right to request access to your Personal Data we hold.
  • The Right to Rectification: You have the right to ask us to correct any inaccurate or incomplete Personal Data.
  • The Right to Erasure: You have the right to request the deletion of your Personal Data under certain circumstances.
  • The Right to Restriction of Processing: You have the right to request that we restrict the processing of your Personal Data.
  • The Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format.
  • The Right to Object: You have the right to object to the processing of your Personal Data in certain situations.
  • The Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below.

7. Data Retention

We will retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Security of Your Personal Data

We have implemented appropriate technical and organizational security measures to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to exercise your rights, please contact us by:

Email:info@theskincarehub.com

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